Converting your tax refunds into a utu Voucher is quick, easy and means you’ll have more to spend on things you really want.
All you need is a tax refund form and our clever web app.
Our partners
What are utu Vouchers?
A utu Voucher can be used to buy goods at our partner stores or at Duty Free.
When you pre-pay for the voucher, we increase its value from 25%, up to 100% in participating stores, giving you more to spend. We call this your tourist bonus.
They are only available to tourists who have been shopping tax-free and have a valid tax refund form or tax refund receipt that is less than 12 months old.
*The % varies from participating stores.
How are utu Vouchers created?
You take a photo of your tax refund form using our web app. The app recognizes the value of the refund and gives you the option to buy the voucher.
How you can maximize your tourist bonus
The key to getting a bigger tourist bonus is to decide where to buy your utu Voucher and which tax refund form or receipt you use during the process.
Same store
Get up to
1%
Tourist Bonus
Use a tax refund from the same store where you purchase the utu Voucher, and you could double the value of your expected tax refund.
Different store
Get up to
1%
Tourist Bonus
If you use a tax refund from a different store when you purchase the utu Voucher, you’ll typically get a 35% – 50% bonus.
Duty Free
Get up to
1%
Tourist Bonus
Get your utu Voucher at the airport, and you still get a tourist bonus of at least 25% to spend at the Duty Free store.
Please note: the percentage bonus varies in different countries and stores
When shopping in the city
Use your tax refund to purchase a utu Voucher and keep shopping
What better way to shop tax-free in the city than with utu. Already saved some from your recent purchase at the outlet mall? Get more out of your tax refunds when you buy the matching wallet too, with utu boosting your tourist bonus every step of the way.
At the Airport
End your trip in style with some last minute shopping
Stocking up on your favourite bottle of perfume? Deciding between 2 bottles of Europe-exclusive champagne? Get more for your money when you use a utu Voucher, even at duty-free.
FAQs
- Before leaving Milan, take a picture of your tax-free form using the utu web app.
- You’ll then be offered a Milan Duty Free voucher worth approximately 20% more than your tax refund amount.
- Spend your voucher at Milan Duty Free at Milan Malpensa Airport Terminal 1 or Linate Airport.
- You’ll still go through the regular tax refund process at the airport.
Yes, the voucher is valid for 14 days from date of issuance.
No, you still need to follow the standard tax refund procedure at the airport to get your base refund. The voucher is an upsized value of your tax refund and gives you extra spending power at Milan Duty Free.
As long as a tax-free form has been issued, utu can upsize the value of your tax refund.