Nice to meet utu

utu is transforming tax-free shopping worldwide by empowering travellers with the freedom to obtain a higher VAT refund, something they have been unable to do until now. utu goes beyond digitizing refunds to re-engineer the tax-free shopping business model, eliminating the impact of high fees levied on shoppers.

The utu management team has deep domain knowledge in tax-free shopping developed over 25 years refunding VAT and GST worldwide. By bringing the worlds of refunds and rewards together, utu unlocks new value in the form of rewards from retailers, airlines, hotels and others.

Founded in 2016 and headquartered in Singapore, utu’s products can be used
in over 50 countries.

2016

Year Founded

50

Countries Available

57

# of Employees Worldwide

Our vision

To drive value for the entire tourism ecosystem by putting the traveller at the centre of retail tourism

Our mission

To empower travellers with choice and convenience, complementing their travel experiences with value at every step of the journey

Meet some of the team

Asad Jumabhoy

CEO & Co-Founder

Asad Jumabhoy is utu’s co-founder and CEO. Asad sits at the helm of strategy that steers utu’s development of new and disruptive technologies in the tax free shopping market. Asad is a pioneer and major industry player who has shaped and grown the VAT refund sector as we know it today. He transformed both Global Blue and Premier Tax Free (now Planet) into industry leaders through strong management and business acumen. His drive to improve the tax free shopping arena through innovation is combined with in-depth industry knowledge and a vast business network from his 25 years in the sector.

Asad Jumabhoy

CEO & Co-Founder
Singapore

Alice Chuah

Senior Finance Manager

Alice is the Senior Finance Manager of utu. She is equipped with over 21 years of Finance and Management experience from various industries. She joined utu in 2016, leading Finance and Admin functions for utu headquartered in Singapore, with offices in Luxembourg, Italy, France, Austria, Korea, Thailand and India.

Alice constantly strives for self-development and approaches everything with a positive attitude. She also ensures that her individual contributions would impact the customer experience. In her free time, Alice enjoys travelling, sports and cooking.

Alice Chuah

Senior Finance Manager
Singapore

Alessandro Ciambrone

Senior Vice President - Tax Free

Alessandro has over 28 years of experience working for multinational companies in Finance and Operations, developing innovative financial services. His experience stems from him working for companies such as Lease Plan, De Lage Landen Leasing, ING Car Lease and BMC Software.

Since joining utu at the end of 2018, Alessandro strives to innovate the tax refund service in favor of travellers by developing alternative consumer-centric tax-free schemes and refund channels.

Alessandro Ciambrone

Senior Vice President – Tax Free
Italy

LeeLing Teo

Head of PMO

Lee Ling is the head of PMO at utu. She is a certified Agile Project Manager with over 17 years of experience in the software development domain. She serves as a subject matter expert in Agile and Scrum methodology across the technology team and organization.

Lee Ling started her career in the IT industry in 2002 and has since held different roles in the Telecommunication and Fintech domains. Lee Ling is motivated by her team’s dedication to complete tasks and ensures that the user journey for customers is seamless. In her free time, Lee Ling likes to do yoga every day.

LeeLing Teo

Head of PMO
Singapore

Ameer Jumabhoy

Co-Founder

Ameer Jumabhoy is a co-founder of utu. As well as guiding the company’s overall direction, he leads utu’s consumer technology transformation and community team. This includes the development of customer interfaces on mobile platforms, website, WeChat as well as customer growth, social media, engagement and customer lifecycle management. Ameer holds an MBA from the MIT Sloan School of Management and a BA in political science and government from Rice University.

Ameer Jumabhoy

Co-Founder
Singapore

Stephanie Yeo

Partnerships and Marketing

Stephanie joined utu in 2015, bringing over 15 years of experience in both agency and client-side marketing. She's responsible for marketing operations, co-marketing programs and managing relationships with leading institutions and global partners.

Stephanie is driven by utu’s tremendous loyalty program that solves real-world problems. She enjoys talking about how innovative the company is and working with some of the most talented and driven people every day. In her free time, Stephanie enjoys her wines and tennis.

Stephanie Yeo

Partnerships and Marketing
Singapore

Eric Sallenave

Country Director - France

Eric Sallenave is the Country Director for utu’s France office. He started his career in Contact Centers as an Operations Manager. His passion for technology led him to work in the service of travel retail. Recognised for his ability to understand customer needs and to exceed initial objectives, Eric has been able to gain the trust and recognition of major brands and lead cross-Europe teams.

Eric utilizes his skills and expertise in business and technology to take innovation to the next level while focusing on customer centricity. Eric has also pursued his passion for jazz fusion music as a bass guitar player.

Eric Sallenave

Country Director – France
France

Gali Mary Sinduja

Quality Assurance Engineer

Mary is the QA Engineer of utu. Her role is to test and identify bugs present in the development of the application. She is always eager to gain knowledge on new technologies which can improve the applications we use and therefore make our products more user-friendly.

The help and support from her colleagues drive Mary to improve her personal and professional growth. She ensures that all the improvements she makes to a product will give confidence to customers and can create a loyal customer base. In her free time, Mary likes watching movies and surfing the web.

Gali Mary Sinduja

Quality Assurance Engineer
India

Sanjay Chinchwade

Chief Marketing Officer

Sanjay Chinchwade is utu’s Chief Marketing Officer, responsible for utu’s global positioning and growth through effective targeted customer acquisition and effective reach. Sanjay heads development of multi-channel marketing and communications strategies for utu, as well as leading strategic partnerships with airlines, hotels, financial institutions, card schemes, and key merchants. He brings over 25 years of work experience from global companies in Asia, including leadership roles at Ogilvy and American Express, where he led teams developing new business partnerships and heading premium products and card services in Asia.

Sanjay Chinchwade

Chief Marketing Officer
Singapore

Sai Swaroop Chilakapati

Senior Quality Assurance Engineer

Swaroop is the Senior QA Engineer at utu. Before joining utu, Swaroop first started his career with Mize Software Solutions Pte Ltd, a company based in India, in 2015.

Swaroop is driven by his enthusiasm to develop and make full use of his skill set to contribute to the company. He is passionate about his role and gives his all to achieve the best quality for utu’s products. In his free time, he enjoys playing badminton and cricket.

Sai Swaroop Chilakapati

Senior Quality Assurance Engineer
India

Eva Natasha

Community Intern

Eva is a Community Intern of utu. She mainly focuses on writing the blog articles that will go up onto the website. Eva is currently a third-year undergraduate at Singapore Management University, undertaking a Bachelor of Business Management.

She hopes to gain valuable experience and new skills through her internship. She is driven by the opportunity for personal growth and hopes that the content she puts out will be beneficial to customers. In her free time, Eva enjoys baking and playing badminton.

Eva Natasha

Community Intern
Singapore

Nicky Surapaitoon

Country Director - Thailand

Nicky is the Country Manager for utu’s Thailand office. Nicky has vast experience working with different companies throughout her career. She has worked as country manager for a peer-to-peer payment fintech company. She has also co-headed and co-founded other companies. Nicky has also managed her own chain of brick-and-mortar retail pharmacies.

Nicky is passionate about people and the driving forces that impact daily life. She hopes to be able to use technology to improve the efficiency of what individuals are not aware of and improve their experience. In her free time, Nicky enjoys travelling and cooking for her family and friends.

Nicky Surapaitoon

Country Director – Thailand
Thailand