Asad Jumabhoy is utu’s co-founder and CEO. Asad sits at the helm of strategy that steers utu’s development of new and disruptive technologies in the tax free shopping market. Asad is a pioneer and major industry player who has shaped and grown the VAT refund sector as we know it today. He transformed both Global Blue and Premier Tax Free (now Planet) into industry leaders through strong management and business acumen. His drive to improve the tax free shopping arena through innovation is combined with in-depth industry knowledge and a vast business network from his 25 years in the sector.

Alice is the Senior Finance Manager of utu. She is equipped with over 21 years of Finance and Management experience from various industries. She joined utu in 2016, leading Finance and Admin functions for utu headquartered in Singapore, with offices in Luxembourg, Italy, France, Austria, Korea, Thailand and India.

Alice constantly strives for self-development and approaches everything with a positive attitude. She also ensures that her individual contributions would impact the customer experience. In her free time, Alice enjoys travelling, sports and cooking.

Alessandro has over 28 years of experience working for multinational companies in Finance and Operations, developing innovative financial services. His experience stems from him working for companies such as Lease Plan, De Lage Landen Leasing, ING Car Lease and BMC Software.

Since joining utu at the end of 2018, Alessandro strives to innovate the tax refund service in favor of travellers by developing alternative consumer-centric tax-free schemes and refund channels.

Lee Ling is the head of PMO at utu. She is a certified Agile Project Manager with over 17 years of experience in the software development domain. She serves as a subject matter expert in Agile and Scrum methodology across the technology team and organization.

Lee Ling started her career in the IT industry in 2002 and has since held different roles in the Telecommunication and Fintech domains. Lee Ling is motivated by her team’s dedication to complete tasks and ensures that the user journey for customers is seamless. In her free time, Lee Ling likes to do yoga every day.

Ameer Jumabhoy is a co-founder of utu. As well as guiding the company’s overall direction, he leads utu’s consumer technology transformation and community team. This includes the development of customer interfaces on mobile platforms, website, WeChat as well as customer growth, social media, engagement and customer lifecycle management. Ameer holds an MBA from the MIT Sloan School of Management and a BA in political science and government from Rice University.

Stephanie joined utu in 2015, bringing over 15 years of experience in both agency and client-side marketing. She's responsible for marketing operations, co-marketing programs and managing relationships with leading institutions and global partners.

Stephanie is driven by utu’s tremendous loyalty program that solves real-world problems. She enjoys talking about how innovative the company is and working with some of the most talented and driven people every day. In her free time, Stephanie enjoys her wines and tennis.

Eric Sallenave is the Country Director for utu’s France office. He started his career in Contact Centers as an Operations Manager. His passion for technology led him to work in the service of travel retail. Recognised for his ability to understand customer needs and to exceed initial objectives, Eric has been able to gain the trust and recognition of major brands and lead cross-Europe teams.

Eric utilizes his skills and expertise in business and technology to take innovation to the next level while focusing on customer centricity. Eric has also pursued his passion for jazz fusion music as a bass guitar player.

Mary is the Senior QA Engineer of utu. Her role is to test and identify bugs present in the development of the application. She is always eager to gain knowledge on new technologies which can improve the applications we use and therefore make our products more user-friendly.

The help and support from her colleagues drive Mary to improve her personal and professional growth. She ensures that all the improvements she makes to a product will give confidence to customers and can create a loyal customer base. In her free time, Mary likes watching movies and surfing the web.

Sanjay Chinchwade is utu’s Chief Marketing Officer, responsible for utu’s global positioning and growth through effective targeted customer acquisition and effective reach. Sanjay heads development of multi-channel marketing and communications strategies for utu, as well as leading strategic partnerships with airlines, hotels, financial institutions, card schemes, and key merchants. He brings over 25 years of work experience from global companies in Asia, including leadership roles at Ogilvy and American Express, where he led teams developing new business partnerships and heading premium products and card services in Asia.

Swaroop is the Senior QA Engineer at utu. Before joining utu, Swaroop first started his career with Mize Software Solutions Pte Ltd, a company based in India, in 2015.

Swaroop is driven by his enthusiasm to develop and make full use of his skill set to contribute to the company. He is passionate about his role and gives his all to achieve the best quality for utu’s products. In his free time, he enjoys playing badminton and cricket.

Ann started her career in 2006, and has vast experience in the hospitality industry, primarily in luxury 5-star hotels in Singapore, with an emphasis on guest-facing services and operations. In her current role, Ann connects the partner and customer communities of utu. Her keen interest in technology enables her to better understand the needs and expectations of our customers. This ensures utu's customer journey is as seamless as possible.

In her free time, Ann enjoys riding bicycles and exploring good food in and around Singapore.

Nicky is the Country Manager for utu’s Thailand office. Nicky has vast experience working with different companies throughout her career. She has worked as country manager for a peer-to-peer payment fintech company. She has also co-headed and co-founded other companies. Nicky has also managed her own chain of brick-and-mortar retail pharmacies.

Nicky is passionate about people and the driving forces that impact daily life. She hopes to be able to use technology to improve the efficiency of what individuals are not aware of and improve their experience. In her free time, Nicky enjoys travelling and cooking for her family and friends.