- The Usual Way:
Start your journey exactly as you normally would. Whether you are picking up high-end fashion in Milan or gold jewelry in Dubai’s souks, simply ask for a tax-free form when you make your purchase. When you arrive at the airport (Milan Malpensa or Dubai International), visit the Customs or VAT Refund Operator desks to process your physical forms. Once the paperwork is stamped and approved, you are ready for the upgrade.
- The utu Upgrade:
Instead of queuing to receive a lower cash amount or waiting weeks for a credit card refund, open the utu Web App. Simply scan your processed refund form directly into the app. We recognize the value of your refund immediately and offer you an exclusive choice: exchange that pending refund for a higher-value utu Voucher. We upsize the value of your refund, giving you more power to shop right now.
- The Reward:
With your new utu Voucher in your Web App, you are ready to hit the Duty-Free at Milan or Thangals at Dubai. Use your voucher instantly to pick up that final gift, a bottle of premium wine, or the souvenir you almost left behind.
