Legal Information & Notices
24 Aug 2021
This Cookie Policy explains what cookies are and how we use them. You should read this policy so you can understand what type of cookies we use, the information we collect using cookies and how that information is used. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers.
Most websites you visit use cookies to improve your user experience by allowing the website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third-party cookies’).
Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site, for example, even after you “log in,” if you move to another page it won’t recognize you and it won’t be able to keep you logged in.
utu uses different varieties of cookies to enhance and improve your experience.
We have 3 varieties of cookies served on our website:
Classic Cookies
Some cookies are essential for you to experience the full functionality of our website. For example, these cookies enable basic functions like page navigation and access to secure areas of the website. Without these cookies some parts of our site might not work as they should.
Performance Cookies
These are statistic cookies to help us understand how you interact with our site to ensure that you are able to find what you’re looking for easily. For example, these cookies count the number of visitors to our website and how you move around when you’re using it.
Customized Cookies
These cookies (also called marketing cookies) are used to display the advertisements most suited to the characteristics and interests of the user. They are also used to limit the number of times an ad is displayed, as well as to help measure the effectiveness of our marketing campaigns on third-party websites.
Third-party cookies are designed to create user profiles in order to send commercial messages that meet your preferences during your visit or to improve your browsing experience. These cookies allow us to offer commercial offers on other affiliated websites (retargeting). utu does not control the information provided by the cookie over third-party cookies. This information is fully controlled by the third-party companies as described in their respective policies.
Trusted partners like SendGrid and Google Analytics may also place cookies in your devices.
Management of the consent
The use of third-party analytical and marketing cookies may be blocked:
You can also configure your browser to accept or reject all cookies, or select the ones you agree to install and those you refuse.
For more information, mail utu: inquiry@utu.global
Browser configuration
Most browsers are configured to accept, control or disable cookies through their settings. However, please note that disabling browsing or functional cookies may cause the site to malfunction and/or limit the service we offer. Below is the path to follow to manage cookies from the following browsers:
Changes to the Cookie Policy
We may update this Policy from time to time. If we make significant changes we will let you know but please regularly check this Policy to ensure you are aware of the most updated version.
This Cookie Policy was last updated on 24 Aug 2021.
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
*30% more on your tax refund amount in rewards is applicable when you sign up for an Elite tier membership.
An activation fee of €1.99 will be refunded upon your first transaction.
Asad Jumabhoy is utu’s co-founder and CEO. Asad sits at the helm of strategy that steers utu’s development of new and disruptive technologies in the tax-free shopping market. Asad is a pioneer and major industry player who has shaped and grown the VAT refund sector as we know it today. He transformed both Global Blue and Premier Tax Free (now Planet) into industry leaders through strong management and business acumen. His drive to improve the tax-free shopping arena through innovation is combined with in-depth industry.
Ameer Jumabhoy is a co-founder of utu. As well as guiding the company’s overall direction, he leads utu’s consumer technology transformation and community team. This includes the development of customer interfaces on mobile platforms, website, WeChat as well as customer growth. Ameer holds an MBA from the MIT Sloan School of Management and a BA in Political Science from Rice University.
Depending on the Frequent Flyer Programme and utu Membership tier selected.
Frequent Flyer miles may take 3-7 days to be credited, depending on Frequent Flyer Programme selected.
Alessandro has over 28 years of experience working for multinational companies in Finance and Operations, developing innovative financial services. His experience stems from him working for companies such as Lease Plan, De Lage Landen Leasing, ING Car Lease and BMC Software.
Since joining utu at the end of 2018, Alessandro strives to innovate the tax refund service in favor of travellers by developing alternative consumer-centric tax-free schemes and refund channels.
Lee Ling is the head of PMO at utu. She is a certified Agile Project Manager with over 17 years of experience in the software development domain. She serves as a subject matter expert in Agile and Scrum methodology across the technology team and organization.
Lee Ling started her career in the IT industry in 2002 and has since held different roles in the Telecommunication and Fintech domains. Lee Ling is motivated by her team’s dedication to complete tasks and ensures that the user journey for customers is seamless. In her free time, Lee Ling likes to do yoga every day.
Barbara is responsible for utu’s Retail Excellence in Italy.
Barbara joined utu in 2019 as a Sales Support Executive for the Italian market. Barbara has vast experience in events organisation, customer support, and human resource management from the fashion industry. Currently, Barbara ensures the efficient provision of sales and services to partners and customers, ensuring smooth operations and post-sales service, owing to her in-depth knowledge of utu’s products.
Barbara enjoys travelling and engaging in bricolage in her spare time.
Sugu is Regional Director for Middle East and North Africa for utu. He is based in Dubai, UAE and has close to a decade of experience as a senior economic and trade official. His entrepreneurial nature has allowed him to successfully advise companies on market entry and penetration, and business transformation, and has a unique bird’s eye perspective across sectors like Food & Beverage, Transport & Logistics, ICT, Finance, and Infrastructure.
He has cultivated and maintains deep networks in MENA and Singapore, and has long-standing relationships with key personnel and high net-worth individuals from both the private and public sectors.
Sugu is passionate about solving social issues through entrepreneurial and creative means and is always on the hunt for like-minded people to mobilize change. He is the co-founder of ‘Straits Restaurant’ – a Singaporean/Malaysian food venture in UAE and enjoys watching sports, making a good cup of chai for his friends and learning new recipes in his free time.
Mary is the Senior QA Engineer of utu. Her role is to test and identify bugs present in the development of the application. She is always eager to gain knowledge on new technologies which can improve the applications we use and therefore make our products more user-friendly.
The help and support from her colleagues drive Mary to improve her personal and professional growth. She ensures that all the improvements she makes to a product will give confidence to customers and can create a loyal customer base. In her free time, Mary likes watching movies and surfing the web.
Sanjay Chinchwade is utu’s Chief Marketing Officer, responsible for utu’s global positioning and growth through effective targeted customer acquisition and effective reach. Sanjay heads development of multi-channel marketing and communications strategies for utu, as well as leading strategic partnerships with airlines, hotels, financial institutions, card schemes, and key merchants. He brings over 25 years of work experience from global companies in Asia, including leadership roles at Ogilvy and American Express, where he led teams developing new business partnerships and heading premium products and card services in Asia.
Sridhar Vorla is the Head of Cloud Infrastructure & Services at utu. Proficient in designing & maintenance of secure, scalable & highly available Architectures on the Cloud, Sridhar is pivotal in maintaining existing and enterprise-wide IT infrastructure, anticipating future requirements, and providing strategic inputs for new IT / Cloud systems.
Sridhar started his career in the IT industry in 2005 and has since held different roles in the Healthcare, Telecommunication and E-Commerce domains. Beyond utu, Sridhar likes to spend time with family and listen to music.
Ann started her career in 2006, and has vast experience in the hospitality industry, primarily in luxury 5-star hotels in Singapore, with an emphasis on guest-facing services and operations. In her current role, Ann connects the partner and customer communities of utu. Her keen interest in technology enables her to better understand the needs and expectations of our customers. This ensures utu’s customer journey is as seamless as possible.
In her free time, Ann enjoys riding bicycles and exploring good food in and around Singapore.
Nicky is the Country Manager for utu’s Thailand office. Nicky has vast experience working with different companies throughout her career. She has worked as country manager for a peer-to-peer payment fintech company. She has also co-headed and co-founded other companies. Nicky has also managed her own chain of brick-and-mortar retail pharmacies.
Nicky is passionate about people and the driving forces that impact daily life. She hopes to be able to use technology to improve the efficiency of what individuals are not aware of and improve their experience. In her free time, Nicky enjoys travelling and cooking for her family and friends.
Vidur has over 30 years of experience managing teams in a multitude of large multinational technology companies design, develop, integrate and go-to-market with products in wireless telecommunications, payment systems, and healthcare. The benefit of an engineering background and military test pilot experience has led to a razor-sharp focus on excellence in Program Management, Technology Strategy and Delivery, and Business Process & Operations Re-Engineering at companies such as T-Mobile, Kaiser Permanente, Boeing, Accenture, and Sutter Health.
Since joining utu in early 2020, Vidur has strived to transform the structure, procedures and processes in the technology organization in order to become an enabler of the business needs of utu, while identifying and integrating innovative FinTech solutions into our product offerings.
Alice is the Senior Finance Manager of utu. She is equipped with over 21 years of Finance and Management experience from various industries. She joined utu in 2016, leading Finance and Admin functions for utu headquartered in Singapore, with offices in Luxembourg, Italy, France, Austria, Korea, Thailand and India.
Alice constantly strives for self-development and approaches everything with a positive attitude. She also ensures that her individual contributions would impact the customer experience. In her free time, Alice enjoys travelling, sports and cooking.
Ester has worked for 9 years in the tourism industry, with extensive expertise in developing partnerships in the hospitality sector. Dealing with prospective clients both in UK and Italy, Ester has helped grow the travel industry through a wide range of established partnerships. Being very results-oriented, Ester perseveres until her clients are fully satisfied with her work.
To complement her professional skillset, Ester enjoys reading to learn new languages and cultures. Beyond the office, Ester regularly participates in yoga to ensure she’s able to meet her shopping goals.
Joshua is the Jedi Master of design at utu, based in our Singapore headquarters. On a deep foundation of communication and media studies, he has built a broad design repertoire from advertising to architecture. Day-to-day, Joshua leads the user experience (UX) and interface (UI) design for the utu Tax Free app… and creates many other pretty things.
Besides art and design, Joshua’s other passion is technology. His interest is by no means limited to Apple products; a fact he needs to constantly remind his Android rival, Ameer.